Adaptive Enterprise Response Management Software for Digital Customer Service

E-Mail and Internet are as common as telephone and letter by post. 30% of all contacts between organisations and consumers are digitally conducted nowadays by e-mail (25%) and web interaction (5%). Contact by telephone and post is declining. The Internet generation – surely the most well-funded target group this century – expects a prompt reaction on the web, per e-mail and text message. Is your customer service prepared for this trend?

 

ITyX can help you use these progressive digitalisation of communication prospects to optimise your traditional telephone-orientated contact centre for the digital challenge on all channels. Founded in 1996 by graduates of the computer linguistic faculty in the University of Koblenz, ITyX specialists have been developing methods in various scientific research projects since 1999 that can understand and interpret text information, independent of language and elocution.

 

Large companies from various sectors are using the auto-adaptive contact centre solutions from ITyX with great success; for optimal processing of incoming digital customer messages, implementing intelligent service and contact functions in the Internet, and automatically connecting the customer and product related data with the IT infrastructure of the organisation.