What satisfied customers say about us

Organisations that use the solutions from the Mediatrix product line not only profit from the digital service strategy that combines their use. That is the only explanation for more than half our customers using the SELF SERVICE from ITyX along with Mediatrix ERMS or Mediatrix MAILROOM – or utilising acquired extra service capacities for approaching visitors on the Internet portals with Mediatrix SMART CHAT. Some customer opinions:

„Mediatrix making it possible for us to activate individual archive and routine processes for defined events in the adaptation process , and still have access to our HOST environment is very impressive.“

Wolfgang Bayer, HUK-COBURG

„The Mediatrix solutions offer us the possibility of reacting flexibly to the individual demands of our clients at any time.“

„The solutions are clearly arranged and quick to configure. We are meanwhile independently using the ERMS system for new clients.“

Michael Schneider, Bosch Communication Center GmbH

„The Mediatrix system provides exceptional reliability with excellent performance. We have had no breakdowns in the 24 months we have been using it.“

„Being able to comprehensively intervene in the workflow configuration and even utilise our own code has given us the possibility to also conclude internal e-mail workflows through Mediatrix. In short: We are extremely satisfied and do not regret our decision to use ITyX.“

Daniel Wink, HVBDirekt GmbH

„We have our enormously increased e-mail volume superbly under control thanks to Mediatrix."

Katrin Hurtig, Air Berlin PLC & Co. Luftverkehrs KG

„Mediatrix solutions are extremely reliable in our e-mail and chat communication and provide us with maximum flexibility in the adaptation and expansion of campaigns and products.“

Korinna Heinen, DEVK Versicherung

„The Smart Chat impresses customers and staff. This solution is extremely reliable and fulfils all our demands in the contact centre field."

Joachim Kroll, E-Plus Service GmbH & Co.KG

„Mediatrix really is very quick and easy to integrate. We are now developing our business rules ourselves, which makes us flexible and independent.“

Sonja Gard, Pluscard GmbH

„Implementing e-mail processing with Mediatrix was a total success for us. Liaising with ITyX is perfect. This year we intend to introduce the self-service together.“

Evelyn Kulessa, Europäische Reiseversicherung AG

„Wir stellen äusserst hohe Anforderungen an die Qualität und Geschwindigkeit unserer E-Mail-Kommunikation mit unseren Interessenten und Kunden. Mit Mediatrix konnten wir diese erfüllen – teilweise sogar übertreffen.“

Fabian Köppen, DKB Service GmbH

„We took Mediatrix into service within two days in our call centre provider and replaced the old ERMS. ITyX has proved itself to be innovative, highly flexible and reliable. We are now also using the enterprise knowledge management solutions from ITyX successfully.“

Harald Lehmann, Manager Call Center Services bei der Infineon Technologies AG

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