New Multi-Channel Platform from ITyX: Their latest product release enables strategic communication management for service experiences via email, call, letter and webCologne, 1.2.2011ITyX, the technology provider for self-learning input and response software solutions, has announced the release of the new version 2.0 of the Mediatrix Communications Platform. [more]
Customer service 2.0: ITyX lights an innovation firework at CCW 2011Cologne, 25.1.2011Customer oriented transaction processing and customer experience management take centre stage during ITyX’s show during Call Center World in Berlin. ITyx welcomes you again to the 13th International Congress and Exhibition for Customer Experience Management. [more]
ITyX and 4Com CollaborationHannover/Cologne, 24.1.20114Com have broadened their solutions for customer communication with email, self-service, online chat and social media provided as Software as a Service (SaaS). Working in close collaboration, 4Com will offer ITyX’s intelligent input and response management solutions alongside its existing voice portfolio as SaaS. [more]
ITyX exhibits at the UK’s premier Contact Centre Exhibition & Conference08.09.2010ITyX will showcase its intelligent response solutions for customer service centres at the forthcoming Call Centre & Customer Management Expo in Birmingham. [more]
ITyX simplifies Tweet Response Management02.09.2010Organisations are faced with an ever increasing amount of messages about brands, products and services using the social media platform. Technology provider ITyX now analyses incoming twitter news using AI (Artificial Intelligence) methodologies, processes and then integrates them in the multi-channel customer communication. [more]
ITyX launches the VIRTUAL AGENT to automate back office processes17.03.2010Software solutions specialist ITyX has just released Mediatrix VIRTUAL AGENT. This new product captures, validates and transfers data automatically into existing ERP/host environments using secure remote connections.
ITyX managing director Andreas Klug explains: “The functionality of the VIRTUAL AGENT has been an integrated part of our existing solutions such as Virtual Mailroom and Email Response Management. [more]
Brand Owners join Social Media Pilot to improve Online Customer Engagement05.03.2010ITyX, a software development and systems integrator, will announce this week the launch of COMCRAWLER at CallCenterWorld 2010 in Berlin, Germany. This new social media analysis and evaluation tool monitors where and how often a brand or organisation is mentioned. The COMCRAWLER’s strength is that it can also evaluate the context and mood of the communication participants, identify how many online users visit a particular thread or blog and highlight quickly potential areas of concern to communications and customer service centres. [more]
Generation Internet demands Contact Centre30.09.2009The ever increasing digitalisation of communication provides new challenges for service oriented organisations and brands. The drivers of this development are those born after 1980 – so called ‘Millenials’ or ‘Generation Internet’. They expect a fast response and complete answers to their individual enquiries by email and internet – ideally within hours. [more]
ITyX expands with UK subsidiary03.06.2009ITyX, a system integrator for digital service solutions, has just announced the opening of a new office in Newcastle upon Tyne. This is the latest step in the European expansion of the German intelligent response software provider. [more]
Self-learning Software Solution Automates Processing of Incoming E-mail, Letter Mail, Fax, Etc.Cologne, 07.12.2008Cologne, December 7, 2008 – ITyX is already known for its leading solution for intelligent e-mail processing at contact centers. At Call Center World 2009 in Berlin, the Cologne-based technology company presents MAILROOM 2.0, the first automated mailroom for self-learning processing of customer messages via e-mail, text message, letter and fax. The digital mailroom, which works based on artificial intelligence methods, sorts, extracts and processes incoming mail admin-free, learning by doing. [more]
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