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Contact with ITyXPublicationsITyX directorate Andreas Klug on the potential of increasing digitalisation of customer communication. Call-Center aktuell, Ausgabe 09/2008 
BARC tests 11 solutions for e-mail management. Study results. Barc Evaluation E-Mail-Management 06/2008
Tele Talk chief editor Christoph Pause on using Mediatrix ERMS at Huk Coburg. TeleTalk, issue 11/2007
ITyX directorate Andreas Klug on using auto-adaptive systems for written customer communication. TeleTalk, issue 08/2007
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