ITyX Services
With classical software development, ITyX has been successful in projects for banks and insurances since 1995. Since 1999 the contact centre business, knowledge management and work flow procedures have become the main focus of advisory and development issues for ITyX.The Mediatrix solutions were consistently developed to include a high measure of integration options, but stay basically unchanged. Our customers can receive regular quarterly updates for free – and as such a constantly improving target system. Your advantages:
Because we see the transformation of your service organisation into a digital multi-channel contact centre as an integral process, we can suggest the following implementation strategy – depending on your individual intentions:
Phase 1: You can optimise your process adaptation by using Mediatrix ERMS. Process information and relevance response are automatically generated by the auto-adaptive system.Phase 2: With Mediatrix SELF SERVICE you can offer your internet visitors a dynamic, adaptive search. If these visitors make contact they will initially receive response suggestions in order to automatically conclude elementary issues.
Phase 3: Reduction of process time and prevention of elementary contact queries make room for more sales capacity. With Mediatrix WEB SCOUT you can invite targeted customers with sustainable behaviour patterns to conducted online consultations per video chat and generate new, additional customer relations.