Secure working process

Enterprise Response Solutions out of web

The contact centre solutions from ITyX are cluster compatible and can be used in-house as well as on demand in secure system architecture in the case of breakdown. The solutions in the Mediatrix product line are suitable in many aspects for on demand operation. As an auto-adaptive E-Mail Response Management System (Mediatrix ERMS) or active live consultation per video chat (Mediatrix WEB SCOUT), the ITyX solutions have been specially developed for modern digital customer communication in a contact centre environment. It certainly stands to reason that the provider should also safeguard the operation in order to prevent the committing of own IT resources.

We provide flexible options for our specialists to operate and monitor the Mediatrix solutions in the Web (offsite service) or locally (onsite service). This gives you the opportunity to concentrate on your business. If so desired, the operation can also be effected on a process price basis (transaction-based invoicing) or as a leased model with option to buy in the future.

Should you decide on the Mediatrix Managed Services: ITyX only co-operates with leading international operators of excellent IP infrastructures in order to guarantee a fail-safe operation of your solution. As such, you can depend on your Mediatrix Services for being constantly accessible.

The Mediatrix Managed Service allows your organisation...

to rapidly introduce the ITyX solutions without affecting internal IT resources.
to calculate the software costs based on processes without committing the budget
flexibility regarding running times and system expansion.

Your Questions on utilising the Mediatrix solutions as a Managed Service and the potential international web partners can be answered right here and now. Get connected to an ITyX consultant per video chat or order an information package.

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