Social Media Monitoring: Watch internet moods and develop interactive communications
The digital communication channels e-mail and Internet have not only become commonplace for the under-30 generation of Internet users, but increasingly also for the 45-60-year olds. The escalating digitalisation of communication offers operators of internal or external contact centre organisations enormous prospects for automation. The module components of the Mediatrix product line from ITyX can help you use the options of digital customer service and profit from the competition and cost advantages. The contact centre solutions from ITYX concentrate all the communication and interaction (telephone, e-mail, fax, web, letter, text message) to your customers and potential buyers onto a central, scalable platform.
Methods of computer linguistic and A.I. (artificial intelligence) are used in the core of the Mediatrix platforms. They recognise communication independent of language or elocution and can interpret and extract the contents. The solution’s ability to learn from the communication behaviour of chosen team members and apply the inferences to future enquiries makes Mediatrix one of the most popular contact centre solutions for digital customer service in Europe.
Leading service organisations rely on ITyX solutions for…..
- categorising e-mails to prioritise them for efficient distribution
- supplying team members and customers with appropriate information according to the situation
- generating live contacts in the Internet to valuable customers
- the fulfilment of contact centre processes with the existing infrastructure
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