Mediatrix WEB SCOUTProactive on-line consultation for prospective customers
by video chat and co-browsing
 Mediatrix WEB SCOUT directly connects chosen visitors to your services on the Internet with available team members in your contact centre. A personal consultation situation per video, chat or call-back means prevention of purchase cancellations and an active increase in customers. Prospective customers can, during the consultation through this unique contact centre video chat, be guided through the purchase and information processes within your Internet presence or your shop system. All resulting consultations are automatically filed in the channel-spanning Mediatrix customer history.
The Process
If you temporarily have free team members within your service organisation, you can use the free capacity of WEB SCOUT from ITyX for live consultation with prospective customers on the Internet. As such, and regarding the viewed products or the moment of purchase cancellation, customers can receive a targeted offer for an online consultation. Your Internet customer merely needs an Internet browser in order to use the WEB SCOUT which can, if so desired, be completely integrated in the Mediatrix ERMS front end. Downloads or hidden installations are not necessary. The connection is coded, and safety gaps can be entirely eliminated.
The Result
New studies prove that 68 % of prospective customers don not conclude a purchase on the Internet even if there is an inducement to buy. 16 % of all customers in a shop start wondering during the purchase phase whether the product really is suited for them. Reducing inhibition to buy with a personal consultation situation by video connection is self-explanatory. It is especially successful when complex products with attractive trade margins are offered on the Internet and customer commitment takes place on the Internet.
The Integration
Mediatrix WEB SCOUT is ready for immediate use as, for instance as the ITyX Managed Service. Adapting your Internet presence is not necessary. A test connection can be made available in one day. More on the integration details…
Your Questions on targeted customer acquisition on the Internet by the Call Centre chat with video and co-browsing support from ITyX can be answered right here and now. Get connected to an ITyX consultant per video chat or order an information package.
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